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Screenshots in JIRA Service Desk Customer Portal

Kristy English Oct 27, 2013

Hi there,

I am in the process of setting up JIRA Service Desk for an internal Help Desk and I was wondering if there is a way to paste a screenshot into a request using the cusomter portal?

I know there is an option to have an Attachment field on the Portal form but I was hoping there was a way to add a screenshot without the User having to save it first (similar to pasting it into an email as they do now)?

Thanks in advance!


13 answers

1 accepted

2 votes
Answer accepted
E. L. Fridge Oct 28, 2013

Service Desk is really just a front-end for JIRA. JIRA handles screenshots as attatchments, so Service Desk takes a similar approach. There is currently no way to paste a screenshot into the description field (or whatever it's called on your form).

The technical answer:

It's possible to paste an image into an email because your email client has a WYSIWYG editor that can handle HTML and multiple MIME types when sending a message. Because the forms in the customer portal are implemented as simple textarea fields, this is not possible.

I find it somewhat ironic, however, that the form I am typing this answer into right now IS an HTML editor that DOES allow me to paste in a screenshot.

Kristy English Oct 29, 2013

That makes sense.

Thank you for the detailed answer!

2 votes
jon-paul cameron Sep 08, 2014

this would be a perfect enhancement for issues being logged via the Portal - makes no sense not to have this functionality given the amount of problems logged where we could save the end client time from having to "save" the screenshot and then attach. Please advise!

2 votes
David Di Blasio Atlassian Team Feb 17, 2015

I know this is an old thread, however, I wanted to leave the feature request here in case someone else stumbles across this post like I did.

1 vote
IT Administrator Jun 15, 2015

Is there a way to provide a button "Attach a screenshot" in customer portal like we can allow them to attach an attachment? It doesn't look very well if the feature exist but we cannot use it in a place where we really need this.



1 vote
Roland Spinner Nov 29, 2016

I also vote for this feature.

In my opinion it is a must have!

0 votes
Jackie Waddell Jun 04, 2014

Are there any plans to make this enhancment later? I would like to see this feature as well.

0 votes
Jackie Waddell Jun 04, 2014

Are there any plans to make this an enhancement? I would like to see this feature as well.

0 votes
Matt Nov 24, 2014

I also vote for this feature.

0 votes
Daniel Odd Jul 12, 2015

This feature would be great smile

0 votes
Manfred Hanenkamp Jul 12, 2015

Oh yes, I truly appreciate a more proper screenshot support!

thx Kristy

0 votes
Daniel Odd Jul 13, 2015

The work to get this done is please go and vote for that issue if it is affecting you, it will help with priority, if its just something nice to have and not mission critical just hold on and I am sure it will be along soon enough...

0 votes
Thomas W. Nov 29, 2016

This is still not working.

0 votes
Michael Crawford Mar 03, 2019

I exepted this to be a standard feature. Creating images and attaching them is sooooo slow. Emails do it, so why cant the wysiwyg editor do it!

Please ehance this....

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