Screenshots in JIRA Service Desk Customer Portal

Hi there,

I am in the process of setting up JIRA Service Desk for an internal Help Desk and I was wondering if there is a way to paste a screenshot into a request using the cusomter portal?

I know there is an option to have an Attachment field on the Portal form but I was hoping there was a way to add a screenshot without the User having to save it first (similar to pasting it into an email as they do now)?

Thanks in advance!

Kristy

12 answers

1 accepted

Service Desk is really just a front-end for JIRA. JIRA handles screenshots as attatchments, so Service Desk takes a similar approach. There is currently no way to paste a screenshot into the description field (or whatever it's called on your form).

The technical answer:

It's possible to paste an image into an email because your email client has a WYSIWYG editor that can handle HTML and multiple MIME types when sending a message. Because the forms in the customer portal are implemented as simple textarea fields, this is not possible.

I find it somewhat ironic, however, that the form I am typing this answer into right now IS an HTML editor that DOES allow me to paste in a screenshot.

That makes sense.

Thank you for the detailed answer!

this would be a perfect enhancement for issues being logged via the Portal - makes no sense not to have this functionality given the amount of problems logged where we could save the end client time from having to "save" the screenshot and then attach. Please advise!

2 votes

I know this is an old thread, however, I wanted to leave the feature request here in case someone else stumbles across this post like I did.

https://jira.atlassian.com/browse/JSD-725

Is there a way to provide a button "Attach a screenshot" in customer portal like we can allow them to attach an attachment? It doesn't look very well if the feature exist but we cannot use it in a place where we really need this.

Thanks.

Alex.

I also vote for this feature.

In my opinion it is a must have!

Are there any plans to make this enhancment later? I would like to see this feature as well.

Are there any plans to make this an enhancement? I would like to see this feature as well.

I also vote for this feature.

This feature would be great smile

Oh yes, I truly appreciate a more proper screenshot support!

thx Kristy

The work to get this done is https://jira.atlassian.com/browse/JSD-725 please go and vote for that issue if it is affecting you, it will help with priority, if its just something nice to have and not mission critical just hold on and I am sure it will be along soon enough...

This is still not working.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

37 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot