I have 2 questions regarding SLAs settings
1. I have set the SLAs for time to resolution and for first response on the system and I have set the period as 4h or 80h as per the support desk calendar (10 working days of 8h) but when working on the ticket, the SLA times are displayed as 1w 3d for example and not per hours. How can I make it display in hours?
2. I have set an automation for a ticket to be reopened by a comment from the customer. That works fine but I am not able to reactivate the Time to resolution SLA when the ticket is reactivated.
I am using JIRA Sever setting.
2-could you try to add start status "entered status = Reopened" in Time to resolution in SLA configuration ?
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