Reuse email address in JIRA service desk

I've created a JIRA Service Desk project and configured the email channel with a certain email address  Now i've deleted that project and want to reuse the same email address.

Unfortunately I get the error 'The email address you entered is currently used by another project's email channel. Please choose another email address. Check out our troubleshooting docs for help resolving the issue.'

Is their a way to reuse the email address?

Kindly advise.


4 answers

Hi Joris,

  • Did you delete the above said email from Application-Email settings?


Hi Girish,


Yes I did. The JIRA default email is now even activated.


image2016-2-10 9:56:56.png



check the mail settings in System menu

If it is already there clear it

Did you try the project administration email settings?


Do you have a solution? I have the same problem! I deleted a test project and now I will reuse the email.

I get the same error, but on "Email settings" there is no email defined.

image2016-2-27 21:30:39.png


Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

285 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot