Reuse email address in JIRA service desk

I've created a JIRA Service Desk project and configured the email channel with a certain email address  Now i've deleted that project and want to reuse the same email address.

Unfortunately I get the error 'The email address you entered is currently used by another project's email channel. Please choose another email address. Check out our troubleshooting docs for help resolving the issue.'

Is their a way to reuse the email address?

Kindly advise.


4 answers

Hi Joris,

  • Did you delete the above said email from Application-Email settings?


Hi Girish,


Yes I did. The JIRA default email is now even activated.


image2016-2-10 9:56:56.png



check the mail settings in System menu

If it is already there clear it

Did you try the project administration email settings?


Do you have a solution? I have the same problem! I deleted a test project and now I will reuse the email.

I get the same error, but on "Email settings" there is no email defined.

image2016-2-27 21:30:39.png


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

974 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you