Have established an approvers field in the portal form (JIRA Service Desk) for users raising a change request to select an approved authoriser for their change. This is working nicely however, I do not want the raise user to approve his/her own request. Can this be achieved?
You can first avoid this by setting up a List of Approvers rather than allowing the customers to choose any approver.
See Step 3: Configuring the user picker custom field from Configuring Jira Service Desk Approvals for more details on how to select a list of approvers.
Now, if the customer themselves is already on that list of approvers, then they will still be able to select themselves. We have a feature request below to avoid that:
Let us know if you have any questions about this!
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs