Have established an approvers field in the portal form (JIRA Service Desk) for users raising a change request to select an approved authoriser for their change. This is working nicely however, I do not want the raise user to approve his/her own request. Can this be achieved?
You can first avoid this by setting up a List of Approvers rather than allowing the customers to choose any approver.
See Step 3: Configuring the user picker custom field from Configuring Jira Service Desk Approvals for more details on how to select a list of approvers.
Now, if the customer themselves is already on that list of approvers, then they will still be able to select themselves. We have a feature request below to avoid that:
Let us know if you have any questions about this!
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot