It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Restricting portal users from approving own requests

Have established an approvers field in the portal form (JIRA Service Desk) for users raising a change request to select an approved authoriser for their change. This is working nicely however, I do not want the raise user to approve his/her own request. Can this be achieved? 

1 answer

0 votes

Hi Noel,

You can first avoid this by setting up a List of Approvers rather than allowing the customers to choose any approver. 

See Step 3: Configuring the user picker custom field from Configuring Jira Service Desk Approvals for more details on how to select a list of approvers.

Now, if the customer themselves is already on that list of approvers, then they will still be able to select themselves. We have a feature request below to avoid that:

Let us know if you have any questions about this!

Kind Regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,887 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you