I would like to lock down user access (for customers) to reporting an issue and getting just the notification that it has been received and resolved, but NOT have them get log in access to the site. How do I do this?
@Patti_Deschaine, so it sounds like you do not want the customer to have access to the portal. Can you elaborate on why, as that might help better provide input. Of course the customer does not have access to the JSD application, only the portal.
While you can’t “turn the portal off” AFAIK, you could do the following:
1) don’t share the portal URL and
2) hide all request types from the portal
While the customer could navigate to the portal there would be no way to open requests there.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events