Restrict request type for customers

Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests on hardware and the other only on software. When they see the customer portal, I don't want them to see both options for hardware and software. Only for what they are looking for. Can this be done?

2 answers

2 votes
Susan Hauth Community Champion Jun 07, 2017

Hi,

We have the same requirement.  Unfortunately the only way I could resolve it was to use an add-on; Extensions for Service Desk. 

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender/server/overview

There is a feature request too I believe if you want to vote it up:

https://jira.atlassian.com/browse/JSDSERVER-195

 

 

Hi @Sid Yadav,

I'm from InTENSO. You can solve this problem using our app Extension for JSD. We offer a functionality named Visibility. In Request Types tab, you can select which request types will be visible for selected groups of users. Please read our documentation

Get a 30-day trial from Marketplace. In case of any question, don't hesitate to ask our support team.

Best regards,

Katarzyna

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