Restrict request type for customers

Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests on hardware and the other only on software. When they see the customer portal, I don't want them to see both options for hardware and software. Only for what they are looking for. Can this be done?

3 answers

2 votes
Susan Hauth Community Champion Jun 07, 2017

Hi,

We have the same requirement.  Unfortunately the only way I could resolve it was to use an add-on; Extensions for Service Desk. 

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender/server/overview

There is a feature request too I believe if you want to vote it up:

https://jira.atlassian.com/browse/JSDSERVER-195

 

 

Hi @Sid Yadav,

I'm from InTENSO. You can solve this problem using our app Extension for JSD. We offer a functionality named Visibility. In Request Types tab, you can select which request types will be visible for selected groups of users. Please read our documentation

Get a 30-day trial from Marketplace. In case of any question, don't hesitate to ask our support team.

Best regards,

Katarzyna

This is only avaialble for the server installation. Do Atlassian have anything similar product for Cloud installation customer?

Currently, we offer only an app for server. We've already started development cloud version but we need time to release a first version. 

Btw. I added tag "cloud" to your post.

Is this still not possible with stock Service Desk?  It seems like a basic function to me.

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