Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests on hardware and the other only on software. When they see the customer portal, I don't want them to see both options for hardware and software. Only for what they are looking for. Can this be done?
We have the same requirement. Unfortunately the only way I could resolve it was to use an add-on; Extensions for Service Desk.
There is a feature request too I believe if you want to vote it up:
Hi @Sid Yadav,
I'm from InTENSO. You can solve this problem using our app Extension for JSD. We offer a functionality named Visibility. In Request Types tab, you can select which request types will be visible for selected groups of users. Please read our documentation.
@Madhu Reddy directly you can't define which request type will be visible for which organisation. But you can synchronise organisations with your Jira groups automatically and thanks to this achieve what you need. This synchronisation is also available in our app. But this feature is only for server hosting.
Using our app Extension for Jira Service Desk, you can do it in the User synchronisation section in Admin configuration. Please follow this link: https://deviniti.com/support/addon/server/extension/latest/user-sync/
When your Jira group is ready, you can set visibility of specific request type for Jira groups under the Project settings in your service desk project (web item: Visibility, tab: Request Types).
Customers are not added to your license. But if they are added to users, they use your license.
Yes, it's true. You can't set restriction for organisation. But you can configure synchronisation between organisation and groups. So technically they will be the same: visibility for group will work as for organisation.
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