Pulling my hair out on this one.
When a tickets issuetype is changed, the Request Type field is not updating and just giving a No Match entry.
I already have the Automation pluggin, but i cant figure out a way to get it to do what i want.
The field ID for Request Type is 12600.
One of the issue types i have is "Service Request" where the request type should be "Raise a Service Request".
I had this issue a while ago. I solved it by using Jira Service Desk's automation (not the automation for Jira add-on). You can configure it on the project configuration page under "automation".
Add an If + Then clause for each of your issue types.
Unfortunately there is no "when issue is edited". But in the end the customer request type will be corrected as soon as a comment is added or a transition is made. Which is important for sending notifications I remember.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot