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Pulling my hair out on this one.
When a tickets issuetype is changed, the Request Type field is not updating and just giving a No Match entry.
I already have the Automation pluggin, but i cant figure out a way to get it to do what i want.
The field ID for Request Type is 12600.
One of the issue types i have is "Service Request" where the request type should be "Raise a Service Request".
I had this issue a while ago. I solved it by using Jira Service Desk's automation (not the automation for Jira add-on). You can configure it on the project configuration page under "automation".
Add an If + Then clause for each of your issue types.
Unfortunately there is no "when issue is edited". But in the end the customer request type will be corrected as soon as a comment is added or a transition is made. Which is important for sending notifications I remember.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
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