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Jira Service Management
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Hi When an issue is created by mail, several files are attached. How can I make an automation rule to remove theses files from the issues? My idea is to remove by file name because they are...
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bonjour je poste cette demande à la communauté qui n'est pas d'accès technique mais plutôt processus et projet. Mon management me demande d'étudier la faisabilité de mettre en place un processus de...
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Hi I use JIRA Service Management on Data Center I want to show the reporter's phone number and email in the task I made a Customers table in Assets and added the attributes mail, phone and ji...
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Since last night I get this error I would like to know what this error means. Also, the Service Managment does not appear in my profile. Hash 1KY99DQ Trace 81faf1eee8334fe79b045ab2e...
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I would like to create an Intent which can add/remove users from a distribution list in active directory, any guidance or solution would be appreciated. Create Intent Take information from User suc...
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When changing the status 'In Progress' to 'Resolved' I have created a specific screen. In this screen we can leave a comment to the customer. This in most cases will be a overview of what we have don...
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I have a very simple automation script. When any description is updated, go and create these 4 stories under a xx Epic. While creating stories, also update the story point field with value 1. ...
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We have a workflow setup that allows tickets to be escalated from the customer portal without being approved priorly (by transitioning to "escalated" status). Once approved, the ticket proceeds throu...
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Hi there We are trying to implement JSM on our service desk. It's service desk has group email address for each client company (50+ client companies). I want to add all group email address...
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Hi all, I’m Darshan Hiranandani, working on creating a new request type and need a bit of help. The form I'm designing has 10 fields (of various types), and the goal is for the user ...
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I created an automation that uses an API to reopen a form in a customer environment. One day, an error suddenly started occurring. -Error message Unable to publish the web request - received HTTP ...
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We're trying to develop a tool to take data stored in Jira Service Management Assets and incorporate it with other data from our system to develop an integration that uses Jira as its source of truth...
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Hi all, trying to adjust visible options in the Component/s system field based on user groups. The issue I'm running into is that compOptions returns either an empty array or null. I believe this is...
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I have an attribute in my asset management laptops object named "Current Date". I want to assign it todays date by default. Then I have attribute Current Status (Months) Where I want to calculate num...
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We would like to integrate the jira webhook to our iOS app to bring the bug report functionality to our user. The webhook is configured and working fine as whenever the user do a report (making a PO...
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Hi, So I want to know if there is a smart value for when a issue is created by e-mail, manually or by a client at the centre (Don't know if it is the correct name in english). I haven't fin...
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Hi everyone! I wanted to ask I am using jira service management data server means I am hosting it on my own server. I have configured jira on my domain name but whenever someone put the domain name ...
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I have several customers and even licensed users an the email surpression list - resending the invite in cases where it is possible is not helping. How can I remove emails from this list?
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Hey Atlassian Community, our data residency pin to Germany was successful but I noticed that under "Show Details" it lists two servers/locations: AWS-Region in Frankfurt and USA region North Virgini...
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Hi, I want to know how to find issues that has not responded to customers at all even SLA -Time to first response- elapsed, by using JQL. Thanks.
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Team, This is the 3rd time I am encountering the issue wherein the description field just goes missing for some reason and the customers were unable to raise a request. This has caused lot o...
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Hi all! I read news that Atlassian suggests to move Opsgenie to JSM, but i don't understand if its a must process which they will actually deprecate Opstein after or its just an option?
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I have created an automation that generates a new issue in a different project. Both fields are already configured for Wiki Style Markdown in the render (field configuration). My source issue work...
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Dear Community, I hope this message finds you well. I am seeking assistance with an issue we're experiencing with Jira access. Despite having active users listed in our system, the team in India is ...
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I have removed users from our JSM Projects that were migrated from Halp. Can you advise me on the next step in the process as these users are still able to submit tickets. Thanks, Ang...
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