It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Removing customer from Customer List

The Customer List has names that came from the Trial period and I would like to remove them. How do I do that?


1 answer

1 vote
Jack Community Leader Apr 09, 2018

in cloud - project > settings > People > click remove by their name

Thanks. I see that screen but it only has our valid users. When I am in Service Desk and click on the icon on the left for Customers that is the list that I want remove the Customers from. Is there any way to do that?


Jack Community Leader Apr 09, 2018

bit confused. can you provide a screenshot of what you see in Customers that you do not under "People"?

Jack Community Leader Apr 09, 2018

ok. those are the test users. See if you can delete the accounts altogether. If you are system admin go into the system admin settings and user accounts. Find these accounts and delete them.



If your Customer Permission allows anyone - "Who can access the portal and send requests", everyone who has an account on your site would have access to the portal so they will be added into the customer list.

If those users are no longer needed, you would need to remove them from the user management -

Alternatively, you could also change the permission to Customers my team adds to the project.

Hope this helps.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,746 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you