How can I remove the "approvals/approver" information so that the customer does not see this? We use approvals amongst our agents to approve when an issue gets escalated to another group on our team, so we can see this on our side (view issue screen), but we don't want customers to see this in their Portal. Is there a way to remove it from the Portal?
The highlighted sections in the following image is what we do not want the customer to see:
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