Remove approvals section from Customer Portal

How can I remove the "approvals/approver" information so that the customer does not see this? We use approvals amongst our agents to approve when an issue gets escalated to another group on our team, so we can see this on our side (view issue screen), but we don't want customers to see this in their Portal. Is there a way to remove it from the Portal?

The highlighted sections in the following image is what we do not want the customer to see: 

approvals.PNG

 

1 answer

1 accepted

Hi Tiffany,

I'm sorry but I don't think it is possible. There could be plugin implemented which would remove these items because it looks like these information can be found in html by class approver-decision and cv-approval-status.

Thank you. I was indeed able to create a custom plugin that hides these elements.

Hi Tiffany,

 

Are you able to share the solution with me? We are trying to achieve something very similar and struggling!!

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