I don't trust my memory any longer and also like to unburden my brain from menial tasks like remembering to do stuff at a given time. It would be great if I could easily state that I would like to be reminded to look at a given ticket at a given time. This I then could monitor in a queue.
Simple thing, but immensely useful to me and quite a few more, I would imagine.
I should also mention we use the Cloud version.
Thanks for your suggestions, but this doesn't really fit my needs. The reasons for a reminder can be so numerous, it can never fit into an SLA or subscription. I am talking about the possibility to set a date and time when I will take a look at an issue. Very simple and effective in my view. Possibly together with a comment, as I also tend to forget why I was supposed to take another look...
For me, and my team I leverage a dashboard call "My Activities". It is designed to represent the CurrentUser so it works for me or whoever is logged in and watching. I make a habit of checking every day and instruct others to do so as well. The gadgets I have set up help illustrate things like "due this week", "Hot Issues", "recently completed" etc.
So I only have to remember one thing - check my board daily. Actually I check at beginning and end of day if not more frequently. It covers JSD and JSW assigned issues.
While you wrote your comment, I actually did this, but it fails as I want a reminder for me and someone else might want a reminder for hir, and I for sure do not want anyone else's reminders. We are quite a few working with the Servicedesk, so I can't create one per user...
Again, good ideas, but this would require me to assign the ticket to myself and I just want a reminder that I should do something with the ticket. It can be to see if anyone did something or that the case it is about is possible to test/ verify at this specific time.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot