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Re-Order updates in Emails to Customers via Contact Center Edited

Re-Order updates in Emails to Customers via Contact Center


Currently any case updates will post to the bottom of the email chain - I'd like the most recent update to be at the top of the email chain - essentially change the sort order of the outbound email from asc to desc.

I thought to look in the email format for the project: Customer Notification/Public Comment Added - but I don't see any sort order configuration present.


I would also like to remove the links View Request and Turn Off Notifications - but I don't see that available either...



latest update

next oldest

third oldest

etc, etc, etc,

Original inbound email content at the bottom.


1 answer

1 accepted

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Answer accepted

Hi Rick,

Welcome to Atlassian Community!
Currently, when using the new issue view or using next-gen projects, it's not possible to sort comments.
It was only possible on Classic projects with the old view:

Screenshot 2019-08-02_12-54-56-391.png

We have a feature request suggesting to add this ability on the new view:
Please, click on vote and watch to receive updates about the feature.

Related to the notifications, you can remove those links by editing the template.
Please, go to the Project settings > Customer notifications > Edit templates.

Screenshot 2019-08-02_12-58-59-351.png

Then remove the text indicated on the screenshot below and save.

Screenshot 2019-08-02_12-59-54-067.png


Thanks so much Angélica!

I was looking all over for that template modification!

I did vote on JRACLOUD-70144 to adjust the sort order within the new view.

Thanks again I appreciate the assistance!

Like Angélica Luz likes this

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