Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Project with n Issue Types only shows n-1 of them available during Request Type setup Edited

I'm trying to set up my first Service Desk project but regardless of how many Issue Types I associate with it, or in what order, the first one is never available on the Request Types setup page.

To illustrate, let's say I have an Issue Type Scheme with the following Issue Types:

  1. Bug
  2. Change
  3. New Feature

When I go to set up Request Types I can only choose from Change or New Feature.

If I reorder the Issue Type Scheme like this:

  1. Change
  2. New Feature
  3. Bug

Now I can only choose to create a New Feature or a Bug.

If I add something to the beginning of the Issue Type Scheme like this:

  1. Task
  2. Change
  3. New Feature
  4. Bug

Now the Request Type creation will only let me choose Change, New Feature or Bug.

Finally, if I remove all but one from the Issue Type Scheme like this:

  1. Task

The Request Type creation dropdown then says "No Matches" and won't let me create any Request Types at all.

What is going on here and how do I fix it?

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Aug 05, 2019

this seems odd. are you sure that the first choice is not already 'chosen' i.e. does it look like this...




please share a screenshot if this does not help

Aha! You're right, but it was not at all obvious because the text that you highlighted is apparently hidden if the window width is below a certain threshold.

My browser window is only 1280px wide and here are four screenshots of what I'm seeing in the four scenarios I described:

  1. 2019-08-05_15-54-14.png

  2. 2019-08-05_15-55-07.png

  3. 2019-08-05_15-55-52.png

  4. 2019-08-05_16-04-17.png

There's no clear indication that I've already got an Issue Type selected, especially in example 4, which is made all the more confusing by the "No Matches" text.

However, if I increase the window width then the hidden text starts to reveal itself and suddenly all becomes clear; it's exactly as you suspected!

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

231 views 3 5
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you