I'm trying to set up my first Service Desk project but regardless of how many Issue Types I associate with it, or in what order, the first one is never available on the Request Types setup page.
To illustrate, let's say I have an Issue Type Scheme with the following Issue Types:
When I go to set up Request Types I can only choose from Change or New Feature.
If I reorder the Issue Type Scheme like this:
Now I can only choose to create a New Feature or a Bug.
If I add something to the beginning of the Issue Type Scheme like this:
Now the Request Type creation will only let me choose Change, New Feature or Bug.
Finally, if I remove all but one from the Issue Type Scheme like this:
The Request Type creation dropdown then says "No Matches" and won't let me create any Request Types at all.
What is going on here and how do I fix it?
Aha! You're right, but it was not at all obvious because the text that you highlighted is apparently hidden if the window width is below a certain threshold.
My browser window is only 1280px wide and here are four screenshots of what I'm seeing in the four scenarios I described:
There's no clear indication that I've already got an Issue Type selected, especially in example 4, which is made all the more confusing by the "No Matches" text.
However, if I increase the window width then the hidden text starts to reveal itself and suddenly all becomes clear; it's exactly as you suspected!
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