Project with n Issue Types only shows n-1 of them available during Request Type setup

[HSCPM]

I'm trying to set up my first Service Desk project but regardless of how many Issue Types I associate with it, or in what order, the first one is never available on the Request Types setup page.

To illustrate, let's say I have an Issue Type Scheme with the following Issue Types:

1. Bug
2. Change
3. New Feature

When I go to set up Request Types I can only choose from Change or New Feature.

If I reorder the Issue Type Scheme like this:

1. Change
2. New Feature
3. Bug

Now I can only choose to create a New Feature or a Bug.

If I add something to the beginning of the Issue Type Scheme like this:

1. Task
2. Change
3. New Feature
4. Bug

Now the Request Type creation will only let me choose Change, New Feature or Bug.

Finally, if I remove all but one from the Issue Type Scheme like this:

1. Task

The Request Type creation dropdown then says "No Matches" and won't let me create any Request Types at all.

What is going on here and how do I fix it?

[Jack Brickey · Accepted solution]

this seems odd. are you sure that the first choice is not already 'chosen' i.e. does it look like this...

please share a screenshot if this does not help

[HSCPM]

Aha! You're right, but it was not at all obvious because the text that you highlighted is apparently hidden if the window width is below a certain threshold.

My browser window is only 1280px wide and here are four screenshots of what I'm seeing in the four scenarios I described:

1. 
   
   
2. 
   
   
3. 
   
   
4. 

There's no clear indication that I've already got an Issue Type selected, especially in example 4, which is made all the more confusing by the "No Matches" text.

However, if I increase the window width then the hidden text starts to reveal itself and suddenly all becomes clear; it's exactly as you suspected!