I think I know the answer to the following question but figured it would be sensible to ask before I forget about it and move on...
We are looking to log all of our Incident and Service Request issues in the same project (and most likely Change and Problem..). From what I have read, there is no way to differentiate these issues from one another solely by their naming convention (i.e. INC, REQ, PRB etc) as all of them are given their name based of the Project Key within which they are logged.
Am I correct in thinking this and therefore that the only way to differentiate between the differing issue types from this perspective is to create different Projects for each differing Issue Type...?
Hopefully this makes sense!
Thanks for responding so quickly, Alexey. When you say we can differentiate, that is only by logging them as different issue types - correct?
We are not able to change the prefix of the ticket based on Issue Type within the same project (i.e. they will always begin with the same key whatever type they are)?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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