I think I know the answer to the following question but figured it would be sensible to ask before I forget about it and move on...
We are looking to log all of our Incident and Service Request issues in the same project (and most likely Change and Problem..). From what I have read, there is no way to differentiate these issues from one another solely by their naming convention (i.e. INC, REQ, PRB etc) as all of them are given their name based of the Project Key within which they are logged.
Am I correct in thinking this and therefore that the only way to differentiate between the differing issue types from this perspective is to create different Projects for each differing Issue Type...?
Hopefully this makes sense!
Thanks for responding so quickly, Alexey. When you say we can differentiate, that is only by logging them as different issue types - correct?
We are not able to change the prefix of the ticket based on Issue Type within the same project (i.e. they will always begin with the same key whatever type they are)?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs