Portal only users password management

Dear Community,

When I am adding users to a certain client portal, I usually go to "Customers" and then simply add the e-mail addresses.

I learned this is automatically crating a Portal Only account for the users. 

However, I still have to manually assign a password via User Management by going to the users and selecting "Change Password" - even though there hasn't been a password given in the first place.

Then I'd manually create passwords for the user(s) (sometimes 5-10 at a time for a new customer portal) and send them their passwords per separate e-mails.

Is there an easier way of doing this?




1 answer

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Hi Jennifer,


Another option is allowing users to create the account themselves (if your organisation allows to have a public Service Desk).

No hassle for you and they can choose their own password.

There's more info here:



The way we have it set up is that anyone can see the JSD, but they need to create an account to raise requests.

In the customer permissions, we have selected the option 'Anyone can email the service desk or raise a request in the portal'.

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