Picture / Screenshot missing in Notification

Hi,

Does anyone know why the screenshot within the notification email can´t be displayed correctly?

2017-09-29_213823.png

Thanks,
Gernot

1 answer

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Hi Gernot,

I believe you're being affected by the bug found at JRACLOUD-41675 and JRASERVER-41675.  Please review the bug and verify you're affected by that.  If so please vote on it to add impact and try the resolution in Images not showing in JIRA email notifications to see if that helps:

  1. View the email message source
  2. Find a img tag in the source similar to http://base.url/secure/useravatar?ownerId=username&avatarId=10200
  3. Paste this URL into a browser and see if you are able to view the image

  4. If you are asked to authenticate in JIRA, there may be a missing session token causing the missing images in the email notification.
  5. Please try logging into JIRA and see if the remediates the issue

Cheers,

Branden

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