It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Opening a ticket after user makes payment

Ours is a designing service where people can design hire our professional designers to create artwork for by giving inputs to them.  Our clients and designers will go back and forth discussing the requirements and changes before producing the final output. Our designing service comes at a cost.  We want to do the following with the HelpDesk software


Our customer comes to our website or our mobile. Make Payment. After successful payment, it will open a ticket with the design request. This request is then forwarded to our group of designers and any one of the designers will take action on that request. When he/she decides to service the request. He/She can start communicating the client using that ticket. The client may communicate back to the designer using normal email services and that response will automatically get recorded in the ticket.

A manager will open a ticket at any time and see all the communication made by the client and our designer in that ticket.

Can we achieve this?



1 answer

Hi John

What you are saying makes sense but I am not sure how embedded you want the payment to be. If you offer many different types of payment then it may not be possible to automate them all. 
I would approach this by using a workflow which basically steps through as follows.

Create request on portal - Awaiting payment confirmation - With design team/ With client - Completed

The With design team/ With client pair would be where I would expect the interaction to take place between design team and client. 


With regard to emails these will automatically be sent by JSD on the different interactions and you can also automate actions based on rules around the requirement.


Hope this helps


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,503 views 9 16
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you