Opening a ticket after user makes payment

Ours is a designing service where people can design hire our professional designers to create artwork for by giving inputs to them.  Our clients and designers will go back and forth discussing the requirements and changes before producing the final output. Our designing service comes at a cost.  We want to do the following with the HelpDesk software

 

Our customer comes to our website or our mobile. Make Payment. After successful payment, it will open a ticket with the design request. This request is then forwarded to our group of designers and any one of the designers will take action on that request. When he/she decides to service the request. He/She can start communicating the client using that ticket. The client may communicate back to the designer using normal email services and that response will automatically get recorded in the ticket.

A manager will open a ticket at any time and see all the communication made by the client and our designer in that ticket.

Can we achieve this?

Thanks,

John.

1 answer

Hi John

What you are saying makes sense but I am not sure how embedded you want the payment to be. If you offer many different types of payment then it may not be possible to automate them all. 
I would approach this by using a workflow which basically steps through as follows.

Create request on portal - Awaiting payment confirmation - With design team/ With client - Completed

The With design team/ With client pair would be where I would expect the interaction to take place between design team and client. 

 

With regard to emails these will automatically be sent by JSD on the different interactions and you can also automate actions based on rules around the requirement.

 

Hope this helps

Phill

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

798 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you