I'm hoping someone might be able to work out why not all the users I'd expect to see are appearing in a custom field (User picker, single user) when viewed via our Service Desk customer portal.
Below are the steps I followed for set up:
I have compared two users (one who appears, one who should but doesn't) and they are both licensed users, with access to Service Desk portal. There's nothing different that I can see between their accounts or permissions that would make this happen.
Does anyone have any suggestions of something I may have missed? I'm still relatively new to this!
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