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Notifications for Group Custom Field

I'm working on configuring Service Desk. In addition to the regular "Assignee" field, I also need a field which will allow me to assign tickets to a group. Following the suggestion here, I setup a group picker custom field.

So far, it looks like it will do what I need it to do. The only thing that's not working is notifications. I'd like it send notifications to all the group members when something is assigned to that group.

We have a notification scheme associated with the project. I tried adding a specific notification for the custom field, but it's not working.

Any suggestions on how to move forward with this?

Thanks in advance.

1 answer

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Answer accepted

What kind of notifications do you want the group to receive?

I want everyone in the group to receive an email when something gets assigned to the group via the group picker custom field.

Do you mean that if the custom group picker is set with a group then you want the users in the group to receive  notifications?

If you so, then you need

1. create a custom event

2. define the custom field group picker in the project notification scheme for the custom event

3. create a transition with a screen to change the custom field group picker

4.  fire the custom event on the transition.

All users in the group, which is set for the custom field group picker, will receive notifications.

You can read more about custom events here:

That worked! Thank you for your help.

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