I am not receiving emails when a ticket is resolved.
I AM receiving them when the issue is created.
Both notifications have the same setup where i have a single user receiving the notification and it failing to send an email.
When you resolve an issue, you use a button (it is called transaction). You have to figure out the workflow, to which your issue belongs (use View Workflow button in the detailed issue view). Then go to the project configuration and choose the Workflows menu. Find the required workflow and open it. Find the required transaction (the name of the transaction equals to the button you push, if you want to resolve an issue). Then open the list of post functions and have a look at the thrown event. You can find more info on how to manage workflows here:
You should open this workflow in the worflow designer and have a look at the post functions for the Resolve this issue transaction. My list of post functions looks like this:
It means that in my case the Generic Event is thrown. That is why the Resolved Issue notification will not work for me. I should add users to the Generic Event , if I want to receive a notification.
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