When an Issue is created it cannot be transitionated to any other status, not even with an admin user, all the conditions are satisfied so there should be a button to change the status.
Looking at the log I could find this:
at sun.reflect.GeneratedMethodAccessor4816.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
Is that the problem, if so how can I fix it?
To be honest that error by itself doesn't say much about that could be the cause. Can you paste the whole error message?
Also, go into Administration > Add-ons > Manage Add-ons and make sure that Service Desk is enabled and has all modules enabled as well.
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