No transitions available due error - java.lang.NullPointerException

HI

When an Issue is created it cannot be transitionated to any other status, not even with an admin user, all the conditions are satisfied so there should be a button to change the status.

Looking at the log I could find this:

 

java.lang.NullPointerException

 

at com.atlassian.jira.plugin.issuenav.IssueNavAction.doTabContent(IssueNavAction.java:651)
at com.atlassian.jira.plugin.issuenav.IssueNavAction.doDefault(IssueNavAction.java:258)
at sun.reflect.GeneratedMethodAccessor4816.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:438)
at webwork.action.ActionSupport.execute(ActionSupport.java:157)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)

 

Is that the problem, if so how can I fix it?

1 answer

0 votes

Hi Gerardo,

 

To be honest that error by itself doesn't say much about that could be the cause. Can you paste the whole error message?

Also, go into Administration > Add-ons > Manage Add-ons and make sure that Service Desk is enabled and has all modules enabled as well.

 

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

252 views 1 6
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you