When an Issue is created it cannot be transitionated to any other status, not even with an admin user, all the conditions are satisfied so there should be a button to change the status.
Looking at the log I could find this:
at sun.reflect.GeneratedMethodAccessor4816.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
Is that the problem, if so how can I fix it?
To be honest that error by itself doesn't say much about that could be the cause. Can you paste the whole error message?
Also, go into Administration > Add-ons > Manage Add-ons and make sure that Service Desk is enabled and has all modules enabled as well.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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