No transitions available due error - java.lang.NullPointerException

HI

When an Issue is created it cannot be transitionated to any other status, not even with an admin user, all the conditions are satisfied so there should be a button to change the status.

Looking at the log I could find this:

 

java.lang.NullPointerException

 

at com.atlassian.jira.plugin.issuenav.IssueNavAction.doTabContent(IssueNavAction.java:651)
at com.atlassian.jira.plugin.issuenav.IssueNavAction.doDefault(IssueNavAction.java:258)
at sun.reflect.GeneratedMethodAccessor4816.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:438)
at webwork.action.ActionSupport.execute(ActionSupport.java:157)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)

 

Is that the problem, if so how can I fix it?

1 answer

0 vote

Hi Gerardo,

 

To be honest that error by itself doesn't say much about that could be the cause. Can you paste the whole error message?

Also, go into Administration > Add-ons > Manage Add-ons and make sure that Service Desk is enabled and has all modules enabled as well.

 

 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,175 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot