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Multiple Columns needed with checklist

Mahesh k Jun 06, 2019

Hello ,

Please find attached screen shot for reference , Can any one help me out how to get this done .

Thanks & Regards,


Multiple columns.PNG

3 answers

1 accepted

1 vote
Answer accepted


If you want to store this information as a dedicated custom field, I recommend you to try our app Extension for Jira Service Desk. This app has a lot of features, one of them is named Bundled Fields. Thanks to it, you can create two custom fields "Security" and "Help Desk" and inside them create sub-fields which are "Disabled Network, Verified disabled Network etc.". Every sub-field will be a checkbox with options Completed, N/A, Exceptions. I prepared a test configuration for you:


On the Customer Portal you will see:


On the Request Detail View:


On the Issue View:


I guess that very important is possibility to using dedicated JQL to search values from this custom field (Bundled Field type).

In case of any questions or problems with configuration, don't hesitate to ask me directly (



You can also create a different configuration - maybe easier and more comfortable to manage:


On the Request Form you will see:


On the Request Detail View:

screen7_request-detail-view2.pngWhen you change Alignment in the configuration form Vertical to Horizontal you will see:


Jack Brickey Community Leader Jun 07, 2019

@Katarzyna Pawlak [Deviniti] great input, this looks quite interesting!

As an asside, so that you are more readily identified w/ your company in the Community you should consider adding [Deviniti] to your username. As I understand it this is the request practice.

Thank you for suggestion! :) I changed it in my profile but I don't see any changes on the community :( maybe I must wait...

Mahesh k Jun 10, 2019

Hi @Katarzyna Pawlak [Deviniti] ,

It's looks great thanks for your suggestions , let me give A try for it .


Thanks & Regards,


Mahesh k Jun 10, 2019

Hi @Katarzyna Pawlak [Deviniti] ,

Is there any way when someone clicks Exception, can there be a note field that is required that pops up?

If you set that Exception must be required, it will be information about it if somebody don't select any answer.

Mahesh k Thursday

yeah if they click exception there should be notes like the reason y they not selected that is the requirement my manager is asking 

0 votes
Jack Brickey Community Leader Jun 06, 2019

Natively you cannot. I would check the Marketplace for possible addon solutions.

0 votes
Alexander Bondarev Jun 07, 2019

Hi, @Mahesh k  !

Look through the Checklist for Jira


looks like it is good for your task.

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