Hi all, I migrated a user from the Service Desk Customers to a Jira user. They no longer have any history of their tickets. It's as if they are a completely new user to the Service Desk.
What did I do wrong and what can I do to "link" their tickets to them?
Thank you for reaching out to Atlassian Community!
When we migrate a user to Atlassian account, all the history should be migrated as well.
Can you please confirm if their customer account shows as inactive on Administration > Jira Service Desk?
When this user login as a user, are they able to see tickets created by them when searching by reporter = currentuser()?
Is it the first time that a user is migrated? If not, did it happen with other customers?
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event