Migrated account lost access to their issues on the Service Desk

[Jeremiah Fischer]

Hi all, I migrated a user from the Service Desk Customers to a Jira user. They no longer have any history of their tickets. It's as if they are a completely new user to the Service Desk.

What did I do wrong and what can I do to "link" their tickets to them?

[Angélica Luz · Accepted solution]

Hi Jeremiah,

Thank you for reaching out to Atlassian Community!

When we migrate a user to Atlassian account, all the history should be migrated as well.

Can you please confirm if their customer account shows as inactive on Administration > Jira Service Desk?

When this user login as a user, are they able to see tickets created by them when searching by reporter = currentuser()?

Is it the first time that a user is migrated? If not, did it happen with other customers?

Regards,
Angélica

[Jeremiah Fischer]

Appeared to be a lag in the migration process. It worked after a day passed.