Am I doing this right?
I have created a custom field added to the request types for "Solution" I haven been struggling to find a way to make the "Solution" field Mandatory to be filled in before the request may transition Resolved/Done
Here is how to handle this. Basically, you need to set a Validator on the transition into Resolved/Done. Here is how:
hope this helps
Hi Jack, it goes on and on likes this for all the different client projects, these were set up by someone else, I was only tasked with setting up the Service Desk which was set and tested before me as well, I cant find a workflow for the service desk here, that is
This is why I think I need to set up a new workflow for Service Desk? How do I make it active, do I need to set up a screen scheme as well?
Well you are looking at all workflows here. I was suggesting you edit the workflow specific to the project. This is accessed via project > project settings > workflows.
now if you want to create a different workflow you can make a copy of the current one, rename it, edit it as stated above then associate to the current project and issue types. Again you do this under the project Workflows screen.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event