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Make custom fields non-editable but viewable by client

So say I have a field that the client has access through a request type. (So the field is in the 'visible fields' section).

Is there any way to make it so that field is editable internally (by agent) but not editable externally (by client)?

1 answer

1 accepted

1 vote
Answer accepted

Hi Aram,


I'm afraid that it is not possible to achieve at this moment. However, I've found an improvement request at:


You may want to vote on this request to increase visibility/priority and add yourself as watcher so you can get notified on future updates.





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