Make custom fields non-editable but viewable by client

So say I have a field that the client has access through a request type. (So the field is in the 'visible fields' section).

Is there any way to make it so that field is editable internally (by agent) but not editable externally (by client)?

1 answer

1 accepted

Hi Aram,

 

I'm afraid that it is not possible to achieve at this moment. However, I've found an improvement request at:

 

You may want to vote on this request to increase visibility/priority and add yourself as watcher so you can get notified on future updates.

 

Cheers,

Jose

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

775 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you