So say I have a field that the client has access through a request type. (So the field is in the 'visible fields' section).
Is there any way to make it so that field is editable internally (by agent) but not editable externally (by client)?
I'm afraid that it is not possible to achieve at this moment. However, I've found an improvement request at:
You may want to vote on this request to increase visibility/priority and add yourself as watcher so you can get notified on future updates.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs