Make custom fields non-editable but viewable by client

So say I have a field that the client has access through a request type. (So the field is in the 'visible fields' section).

Is there any way to make it so that field is editable internally (by agent) but not editable externally (by client)?

1 answer

1 accepted

Hi Aram,


I'm afraid that it is not possible to achieve at this moment. However, I've found an improvement request at:


You may want to vote on this request to increase visibility/priority and add yourself as watcher so you can get notified on future updates.





Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,240 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you