So say I have a field that the client has access through a request type. (So the field is in the 'visible fields' section).
Is there any way to make it so that field is editable internally (by agent) but not editable externally (by client)?
I'm afraid that it is not possible to achieve at this moment. However, I've found an improvement request at:
You may want to vote on this request to increase visibility/priority and add yourself as watcher so you can get notified on future updates.
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