We are using Lotus Notes, i have configured the email for JIRA and it's work (almost) very well.
BUT: I have added a RULE to an email: send all docs to firstname.lastname@example.org and in the journal i have the message: REJECTED The message was rejected because it is auto-reply mail (no new request in JSD):
|18/août/15 11:19 AM||REJECTED||The message was rejected because it is auto-reply mail.||Oliviu.Nita@mama.zz||test deviation mail with email rule||Filtre SD de réponse automatique|
When i activate the Forwarding, no more errors and all the emails arrive in JIRA as new request:
|18/août/15 11:42 AM||SUCCESS||Oliviu.Nita@mama.zz||second test with forwarding||Gestionnaire de courrier du service d'assistance|
I have rererersearch over Atalssain and Internet and nothing popup...
I really need to use the rule function (push mails to jira@ because we have several systems that relay on that.
Now we are using Synesys and to configure from who receive or where send mails was a breeze.
Hope i will receive the fix.
FIX by Watania Daniel 20/Aug/15 7:27 AM Hi Oliviu, Great then, because you can achieve this. Basically, there are three filter that came together with Service Desk. These filter will filter out spam, auto-reply and emails that come from JIRA. In your case, based on JSD-1924, to disable the filter for filtering out auto-reply email, please perform the following: Disabling SD Module Navigate to Administration > Add-ons > Manage add-ons Look for JIRA Service Desk plugin and expand the section Expand the XXX of XXX modules enabled Disable SD auto reply filter module sdAutoReplyFilter for messages with a different value than "no" set for the Auto-Submitted header Restart JIRA After that, try this behavior again, and verify whether the auto-reply email is being picked up or not Let me know how it goes. Cheers, Daniel
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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