Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Looking for Best Practices when implementing a Service Desk for a specific application

We are about to release an application to the public. This app will be first be Web based and we will next branch out into mobile. We are currently in Beta and using Service Desk via our companies own installation of Atlassian suite. 

Im looking for the most efficient and cost effective way to set up a Service Desk in the domain built for the application we're launching.  newdomain.com/servicedesk for example.

I would like to have it open to "create your own account" as needed but I don't want to pay for every account created, and I would like to have this system "talk to" or "update" our main Jira SD install so that when we escallate bugs they would be sent to the Dev Team in their standard Jira instance.

Im looking for suggestions, and guidance here, as I can't seem to find any setup like this in the docs. 

Way back when we first started with Atlassian I recall hearing that there was a way to install Service Desk using our existing license, and not having to pay for the public users, but I cant find that anymore. 

Thanks in advance... 

Dave

 

1 answer

You only pay for licensed accounts. Service Desk introduces the concept of Customers who can be invited to a Project or can self-register to one that is open. 

https://confluence.atlassian.com/servicedeskcloud/set-up-customer-permissions-732528940.html

 

There are plugins you can use like Backbone that can sync issues even across multiple instances.

Excellent Michael, we are currently running a SD using the Customer Account model, and it's working well. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

266 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you