Language mess Edited

By changing the default language of my JIRA Service Desk Project(s) from English to German, I seem to have created a babylonian language mess.

I want everything in German. Period.

Although I set German to be the only available (and thus default) language wherever I could, when configuring Request Types and such, everything is still in English.

What's worse, the customers seem to get misleading German translations which I can't access from the service desk settings.

Concerning workflows, the current state seems to be that I overwrote all the English terms with the correct German translations, but on the ENGLISH side of things (which shouldn't exist, as I completely deleted English in the language support view).

While the GERMAN side of things is unavailable to me, but displayed to the customer, with misleading terms as I sometimes changed the meaning of states and state transitions in the workflow editor.

What I would need is a complete list of all the terms used by the system in both English and German, so that I can spot and correct the mismatched translations.

Does such a functionality exist, or is there any other way I can create a consistent GERMAN interface to my JIRA Service Desk?





2 answers

0 votes

Hi Stephan,

This is a known issue reported in Changing the system language in JIRA does not translate everything on a Service Desk portal.  Please vote on the issue to add impact and add your use case to the comments.

In addition, please take a look at Incomplete Translation in Languages Other than English in JIRA for more information.



@Branden McElveenI'm not sure whether this is completely applicable.

I should have said that I'm using the Cloud version, for which the issue is closed, saying you can change the language now.

But my issue is not that. I could change the language of the Service Desk just fine. My issue is that although I set the Service Desk Language entirely to German, I still cannot access the German translations in the admin view.

Which makes kind of a twisted sense, as I have only one language and am not translating anything, but still my users are seeing terms I cannot influence.

Meanwhile, I found one reason for this annoying mess.

From the original workflow I used to construct this one, a couple of
transitions had attributes with i18n.title or somesuch in them.

It seems these attributes were overwriting the titles I input in the
workflow editor with some translations which were not accessible to me.
After deleting these attributes from the transitions, my own titles are

So while I'm still at a loss why I can't just select a single language for my Service Desk, at least I can now influence what my customers are seeing.

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