Jira service desk users dont have permission to login to create the ticket request

[Murthy Namagiri]

Hi,

Jira service desk users are unable to login into the service desk customer portal.

Error Message shows as " You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators. "

Kindly assist and to resolve this issue..

[Tessa Tuteleers]

Hi Murthy, 

In your project settings, what is your chosen customer permission? 

If you chose for "Customers who are added to the project", make sure to add all the users that need to see the service desk as customers: 

If that is all ok, check the permissions for the "Service desk customer - portal access", and make sure that the users are going to the correct URL (the one for the service desk) as they can receive this message if they are trying to log in to your JIRA instance itself.  

- Tessa

[Murthy Namagiri]

Hi Tessa,

I couldn't able to find this option, pls elaborate..

[Murthy Namagiri]

[Murthy Namagiri]

Above are the permission schemes associated for the project, and once a trying to edit that permission schemes it shows the blank page..

[Tessa Tuteleers]

Hi Murthy, 

If you edit this permission scheme to add new users to a permission, do you see these options? If not, please provide what you do get. 

Also It might be interesting to know which versions you are running. 

The problem you might be running into might be similar to this one: 

https://community.atlassian.com/t5/Jira-questions/Service-desk-customer-portal-access-permission-is-missing-in/qaq-p/599352

[Murthy Namagiri]

Jira service desk version,

JIRA Service Desk 3.5.0

[Murthy Namagiri]

When i tried to edit the "create issue" permission, it goes the permission page and shows the blank page..

[Murthy Namagiri]

The grant permission options, not shows..

[Murthy Namagiri]

Hi,

      PFA Attached screenshots..

In the permission schemes, there is no options called "

• Service Desk Customer - Portal Access"  and customer permission options too...

[Murthy Namagiri]

And also none of the users are unable to login..