we have created a service desk instance, added multiple admin accounts and all working ok. When trying to link Confluence, it runs a network connectivity test, and somehow wipes all admin users from the DB, meaning we then cannot log in.
All accounts are somehow deleted, meaning the only option is to recreate Jira from scratch. this is the 4th time we've now had to re-build Jira because of this. i can see no reason how running a connectivity test between conflence and Jira should be able to delete active admin accounts.
thanks for reply, this is all new systems for me, so need a bit more guidance here please if possible.
This is the confluence front end system simply checking the db, so why would this action somehow wipe out all users configured in the mysql db?
how would confluence connect to jira without the db running? would a read-only account be the way to go?
we're using the below versions of each....
atlassian service desk ver. 3.10.0 (x64)
confluence ver. 6.6.2 (x64)
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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