It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira admin users deleted by confluence when running connectivity test

we have created a service desk instance, added multiple admin accounts and all working ok. When trying to link Confluence, it runs a network connectivity test, and somehow wipes all admin users from the DB, meaning we then cannot log in.

All accounts are somehow deleted, meaning the only option is to recreate Jira from scratch. this is the 4th time we've now had to re-build Jira because of this. i can see no reason how running a connectivity test between conflence and Jira should be able to delete active admin accounts.

2 answers

network connectivity test should read "[runs a database check using a root account", then at this point all users in the jira admin group in mysql are erased

0 votes

Do not touch an Atlassian system's database while it is running.  Especially not with a root account.

thanks for reply, this is all new systems for me, so need a bit more guidance here please if possible.

This is the confluence front end system simply checking the db, so why would this action somehow wipe out all users configured in the mysql db?

how would confluence connect to jira without the db running? would a read-only account be the way to go?

we're using the below versions of each....

MySQL ver.5.7

atlassian service desk ver. 3.10.0 (x64)

confluence ver. 6.6.2 (x64)

No, the confluence front end does not have any "network connectivity test" like that.   I don't know where you're getting that from.

Could you explain what you are actually doing and what you see on screen?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

283 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you