Jira Service Desk Dashboard


I am wanting the Jira Service Desk Dashboard to refresh every minute and also display Items at risk as well as pending tickets. Is there a way of setting this?



3 answers

I guess UI doesn't let you go below 15 minutes. This is an arbitrary value. For more details see. You can take gadgets in your dash board to display pending tickets.

Hope this helps you,


Which gadgets allow you to display Service Desk specific tickets / issues?

Adding auto-refresh to the JIRA Service Desk "queues" page has been requested in JSD-726


Regarding gadgets on a JIRA dashboard:

You can display SLAs using the Filter Results gadget, just add the SLA field when configuring the gadget.

  • This will show the SLA values but will not show them as "lozenges" like you see in Issue Navigator or the Service Desk queues.

There are feature requests to improve this functionality
* https://jira.atlassian.com/browse/JSD-222
* https://jira.atlassian.com/browse/JSD-77

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