Jira Service Desk: Contacts

Hi; I'm Jörg from Hamburg, Germany!

We will try the Service Desk after Installing Jira 6.2, and I have a question:

How can I import a set of contacts to Service Desk, and how can I update this continous?

We will have a set of under 500 Licenses for Jira (just for ACTIVE users), but for the Service Desk we need more than 1000 contacts - this are our customers. I can easily get an CSV for example, with all contacts but can I import this for my customer database, or do I need a license for every of my customers/contacts?

And there is a bit of fluctuation every month. Can I update my contcts easily by a new import, or have I to do it manually?

I'm sorry for my questions, but all I've seen from Jira until now was a 10 minute presentation by one of my colleagues. We are looking for a new ticket-tool at our service desk, and they mentionend that they use Jira for there projects, and that there is a Service Desk solution we can try after the update to 6.2

I hope you can understand what I mean... ;-)

Regards

Jörg

2 answers

1 accepted

ok, thx for help.

As JSD is now, "contacts" are simply jira users - you need a license for each and everyone of them, even if they never use Jira directly, just as if they were a service desk agent.

As for adding them, here is a link to the doc: https://confluence.atlassian.com/display/JIRA/Managing+Users#ManagingUsers-Addingusers.

-David

Suggest an answer

Log in or Join to answer
Community showcase
Pedro Felgueiras
Asked 33m ago in Jira

Clone a Zephyr issue

When I try to clone a Zephyr issue only a popup showing the issue id and nothing more shows.  On the browser console I see:  RTE not registered Error: No jira/editor/registry at c...

9 views 0 0
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot