I am facing the issue. We are using JIRA Service Desk automation. But the rule is not executed under the project.
Please let me know how to fix this.
I have checked the permissions it's not related to permission issue.
One final thought, be sure the user defined under the “run rule as” has permissions to invoke the transition.
Beyond that, without actually looking at your instance I’m limited on ideas. The one thing I would suggest, as I did above, is to take an example issue that you are sure is failing the transition action and attempt to manually execute the transition being absolutely sure you are doing so following the automation rules. Look for anything obvious that you might be doing that is different.
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