Why not simply use a dashboard gadget. For example using the 2D gadget you could show status (x-axis) by assignee (y-axis). Just use the SER project as the filter. This would give you a running view of issues assigned to agent. Of course this assumes that the Assignee is the on marking as ‘done’. But you could address this if that is a concern by using a post function to set the Assignee to be the person triggering the closure.
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