Hi all !
I installed JIRA Service Desk to create a customer portal adpated to my customer.
It is a very good plugin, good job !
Only one problem for me : I don't want my customer be able to see the footer of JIRA Desk
Is it possible to hide this ?
Thanks for your help
If you are going to look into this, then be careful. If you remove the "powered by atlassian" and associated link, you are breaching your licence conditions, so you must not do that. (A lot of places reduce the information in the footer, but you must keep the text and link)
In my opinion, Service Desk is a good plugin because it is possible to show at the customer only the minimum.
I don't care that "powered by atlassian" appears on my JIRA but it is a problem on the customer portal. The plugin lost its goal in this case : show at the client only what I want show.
Nevertheless, you are breaching your user licence terms if you remove it.
I'd raise this as a problem directly with Atlassian, but I very much doubt they will let you remove the credits for their software. Personally, I'd like to see the ability to customise it's location and information in there without coding (like having an "about this system" panel that you can move to a part of the screen that works best for you, maybe with extra contact and/or documentation links you can define for your site)
Can I get an update?
So removing the "powered by atlassian" is breaching the customer contract, (ref: https://www.atlassian.com/legal/customer-agreement 6.4 Attribution), but the service footer no longer has that, at less in 3.0 (ref image).
Technically I should be able to remove the entire thing, and not breach the contract.
service desk 3.0.jpg
Good point, I suspect the agreement wording needs an update. With the "powered by" gone, the wording probably needs to change to specify where their link should be held. The spirit is still clear - "which must in every case include a hyperlink to http://www.atlassian.com, and which must be in the same format as delivered in the Software", but the exact location of it is not in there.
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