Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Service Desk allow anonymous access (JIRA Server)

I want to enable our business users to browse answers (FAQ/Confluence) and submit issues (via Service Desk).

I've attempted to modify permissions according to some existing articles (both on Atlassian sites and not), but had no success.

What is the current state of this for JIRA Service Desk?

  • JIRA Core 7.10.1
  • JIRA Software 7.10.1
  • JIRA Service Desk 3.13.1

3 answers

@John CraftonThere is a clear and precise what  anonymous  access means  and setting it up in your JIRA instance , please read carefully. JIRA: Anonymous access


Already read all that; it's not helpful, as none of it provides detail on how to implement the client access to Service Desk (customer portal).

Thanks for trying, just the same.

@John CraftonIt's  clearly  written all you  need to  do  is to  go to  the permission scheme of  the JSD(JIRA Service desk ) project  and give the permission as you  wish once  logged  in as  JIRA service desk admin( to be clear)  to  your clients.


0 votes
Jack Community Leader Jun 19, 2018

@John Crafton, it seems you simply want to allow customers to access the portal to create issues and search a knowledge base. The portal is there as soon as you set up a project (before actually) and the following article should explain how to set up your KB.

Have you installed JSD and created a project?

0 votes
Jonny Adams Community Leader Sep 05, 2018

@John Crafton Anonymous Access to the JSD portal on server isn't a feature, but is currently a suggestion here If this issue describes what you are looking for then I recommend adding a vote and a comment on that page.

There is an Atlassian Marketplace Add-on that may work for you in the meantime.

omg, we need and desk, and another app for anonymous user to report an issue ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,151 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you