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JIRA Service Desk allow anonymous access (JIRA Server)

I want to enable our business users to browse answers (FAQ/Confluence) and submit issues (via Service Desk).

I've attempted to modify permissions according to some existing articles (both on Atlassian sites and not), but had no success.

What is the current state of this for JIRA Service Desk?

  • JIRA Core 7.10.1
  • JIRA Software 7.10.1
  • JIRA Service Desk 3.13.1

3 answers

@John CraftonThere is a clear and precise what  anonymous  access means  and setting it up in your JIRA instance , please read carefully. JIRA: Anonymous access

best!

Already read all that; it's not helpful, as none of it provides detail on how to implement the client access to Service Desk (customer portal).

Thanks for trying, just the same.

@John CraftonIt's  clearly  written all you  need to  do  is to  go to  the permission scheme of  the JSD(JIRA Service desk ) project  and give the permission as you  wish once  logged  in as  JIRA service desk admin( to be clear)  to  your clients.

.

0 votes
Jack Community Leader Jun 19, 2018

@John Crafton, it seems you simply want to allow customers to access the portal to create issues and search a knowledge base. The portal is there as soon as you set up a project (before actually) and the following article should explain how to set up your KB.

 

https://confluence.atlassian.com/servicedeskserver/serving-customers-with-a-knowledge-base-939926546.html

Have you installed JSD and created a project?

0 votes
Jonny Adams Community Leader Sep 05, 2018

@John Crafton Anonymous Access to the JSD portal on server isn't a feature, but is currently a suggestion here https://jira.atlassian.com/browse/JSDSERVER-1030 If this issue describes what you are looking for then I recommend adding a vote and a comment on that page.

There is an Atlassian Marketplace Add-on that may work for you in the meantime. https://marketplace.atlassian.com/apps/1215570/anonymous-portal-for-jira-service-desk?hosting=server&tab=overview

omg, we need and desk, and another app for anonymous user to report an issue ?

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