I want to enable our business users to browse answers (FAQ/Confluence) and submit issues (via Service Desk).
I've attempted to modify permissions according to some existing articles (both on Atlassian sites and not), but had no success.
What is the current state of this for JIRA Service Desk?
@John Crafton, it seems you simply want to allow customers to access the portal to create issues and search a knowledge base. The portal is there as soon as you set up a project (before actually) and the following article should explain how to set up your KB.
Have you installed JSD and created a project?
@John Crafton Anonymous Access to the JSD portal on server isn't a feature, but is currently a suggestion here https://jira.atlassian.com/browse/JSDSERVER-1030 If this issue describes what you are looking for then I recommend adding a vote and a comment on that page.
There is an Atlassian Marketplace Add-on that may work for you in the meantime. https://marketplace.atlassian.com/apps/1215570/anonymous-portal-for-jira-service-desk?hosting=server&tab=overview
got a reply from a very helpful person. :) maybe this helps.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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