I got the following issue while testing my mail handler.
"Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]"
But I told the Mail handler to create the user and it does so. The created user is assigned to jira-software-users. So i thought creating issue will be successful, but testing gives another error
The next test gives another error message, after the user was created:
"Ersteller (*****************) ist nicht berechtigt, einen Vorgang zu erstellen. Nachricht abgelehnt."
that means tranlated into english:
"Creator (****************) is not allowd to create a task. Message declined."
I do not have any idea why this is happening. Can you please assist me configuring the mail handler to create issues? Commenting on existing issues is working.
I also set up the project to allow any user to create issue.
Hi @Dominik Eller,
please make sure, that the user has also application access to jira service desk.
As the user is added to the group jira-software-users, this sounds as if the user has only application access for jira software.
You may give jira-software-users application access to Jira SD, but this may give a lot users application access. The other way is to add the user to a group that has the application access for Jira SD.
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