In Quiddity system when a customer feedback is received, the email is forwarded to Quiddity JIRA Support, JIRA Supports, then creates a feedback. This flow is fine.
But when the user is replying to the email received from JIRA (on status change/or through comment), JIRA Support then creates a new request.
I replied to the existing JIRA request like:
But a new JIRA Support Ticket got created like:
This reply should be added to QS-196 as it was a reply to that.
Is there any setting missing?
This may be happening because of two reasons:
I was looking for the answer for non-customer replies creating new JIRA IDs. Seems at my end except me whom so ever replies to same ticket key generates a New ticket.
As per above its a known behavior and resolved but not working at my end. I am using JIRA in web browser.
Please provide your suggestions if any.
Chandi pratap Singh
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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