Hello Support,
In Quiddity system when a customer feedback is received, the email is forwarded to Quiddity JIRA Support, JIRA Supports, then creates a feedback. This flow is fine.
But when the user is replying to the email received from JIRA (on status change/or through comment), JIRA Support then creates a new request.
I replied to the existing JIRA request like:
But a new JIRA Support Ticket got created like:
This reply should be added to QS-196 as it was a reply to that.
Is there any setting missing?
Thanks,
Regards,
Meera.
This may be happening because of two reasons:
Thanks,
Sravya
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Sravya,
I was looking for the answer for non-customer replies creating new JIRA IDs. Seems at my end except me whom so ever replies to same ticket key generates a New ticket.
As per above its a known behavior and resolved but not working at my end. I am using JIRA in web browser.
Please provide your suggestions if any.
Kind Regards
Chandi pratap Singh
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.