Is there a way to show exact date and time?


the dates and time shown in our tickets in Jira Service Desk are sometimes only relative dates. It would be helpful to get the exact date and time instead.

E.g. we got a ticket with created "yesterday". I really would like to know if it was actually created at maybe 8:30h or 17:15h!?

Is it possible to change that?

3 answers

1 accepted

1 vote
Accepted answer


If you are on Jira Server/Data Center kindly have a look at the following KB

Thank you. That's what I was searching for!

Jack Brickey Community Champion Jan 10, 2018

I'm glad this question was asked. I have been meaning to research this as I really dislike relative dates. That said it appears that for Cloud there is no solution at this time? If anyone knows otherwise I welcome the insight.

I haven't been able to fix it with the answers provided. I wsa wondering if there were any ideas for the cloud? Thanks!

I would like to know that too. 

I am interested in too.
It seems strange that it does not exist, it is the basis of a support tool.

Very annoying... lots of people don't know about the hover trick, and more annoyingly the mobile (mostly) works fine. How do we disable relative dates on the Cloud version?

Jack Brickey Community Champion Oct 03, 2018

@Robert Salesas, you can’t disable. You can Watch and vote on this issue. JRACLOUD-41506

Nice. The relative general dates have bugged us for a while, but never were something that I wanted to spend the time to research. Glad I stumbled on your answer -- I just wish this was in the UI instead of a properties file. 

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