Here is my Use Case:
Any tickets raised by Service Desk customers within an organisation are auto-assigned to another customer within the organisation to verify the issue raised before any SD agent reviews it.
Is this possible?
Thanks for your help, this would indeed solve the majority of my problem. However I am unable to set this up; once I select a status to use as the approval I cannot seem to find how to active the approval functionality.
I have repeatedly reviewed the documentation as to the source of my dilemma.
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