I am looking for a way to send a custom email to one agent including custom fields once a ticket transitions to a certain status.
I believe I would be able to do under Automation rules except I am only able to send emails to the Reporter or Customers Involved.
Is there a way to send to a specific email address?
We are using Cloud version of Jira Service Desk.
there are some things you can do w/ OOTB Automation, for example you can:
When Status changes
If issue matches (jql)
then alert user (agent/jsw users) or email customer or reporter
so maybe the alert user could meet your needs? beyond that look to an addon e.g. Automation for Jira.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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