I am looking for a way to send a custom email to one agent including custom fields once a ticket transitions to a certain status.
I believe I would be able to do under Automation rules except I am only able to send emails to the Reporter or Customers Involved.
Is there a way to send to a specific email address?
We are using Cloud version of Jira Service Desk.
there are some things you can do w/ OOTB Automation, for example you can:
When Status changes
If issue matches (jql)
then alert user (agent/jsw users) or email customer or reporter
so maybe the alert user could meet your needs? beyond that look to an addon e.g. Automation for Jira.
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Thanks for the steer on this Jack.
I will take a look at this now.
An add-on might be the answer also.
Really appreciate your response!
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