When clients are looking at their requests in the portal the fields visible are fairly limited. Is there a way to add additional fields such as due date and assignee so the customer knows when the item is due to be closed and who has been allocated to their ticket?
There are addons, that can provide such functionality, like the one we created - Advanced Portal Reports - where the user can be shown carious information for their tickets, including Assignee and Due Date. Also they can sort, re-arrange columns, export to csv, etc.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events