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Is there a way to add additional fields to the Client view

When clients are looking at their requests in the portal the fields visible are fairly limited. Is there a way to add additional fields such as due date and assignee so the customer knows when the item is due to be closed and who has been allocated to their ticket?

2 answers

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Jack Community Leader Jan 13, 2020

unfortunately no

Hello,

 

There are addons, that can provide such functionality, like the one we created - Advanced Portal Reports - where the user can be shown carious information for their tickets, including Assignee and Due Date. Also they can sort, re-arrange columns, export to csv, etc.

Best regards,

Boyan

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