Hello @Cheryl Childs and welcome to Community!
It is not possible out of the box, see the following feature request: As a Service Desk Customer, I want to export the Service Desk Requests fields (cvs, excel) to be able to follow my interactions with Service Desk Team agents in a offline mode.
I've never tried this app on Cloud, but it looks like it lets you export requests in CSV from the customer portal: Advanced Portal Reports for Service Desk.
Hope this helps,
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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