We have started to use JIRA ServiceDesk for a number of clients, and I am looking for a solution for auto-reply.
Basicaly, we need to setup an auto-reply scheme on within the ServiceDesk project so that any support ticket, raised by clients, via the ServiceDesk Customer Portal, or via email integration (which will automatically create a ticket in the same project), must trigger an auto-reply back to client, to acknowldge the ticket has been received and wil be looked at.
Ideally, the auto-reply message should contain the ticket details, such as the ticket ID. All users raising tickets need to be JIRA users.
Is this possible within out-of-the-box OnDemand? If not, what would be an alternative to achieve this setup?
Thanks in advance.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs