Is it possible to setup an autoreply scheme using OnDemand?


We have started to use JIRA ServiceDesk for a number of clients, and I am looking for a solution for auto-reply.

Basicaly, we need to setup an auto-reply scheme on within the ServiceDesk project so that any support ticket, raised by clients, via the ServiceDesk Customer Portal, or via email integration (which will automatically create a ticket in the same project), must trigger an auto-reply back to client, to acknowldge the ticket has been received and wil be looked at.

Ideally, the auto-reply message should contain the ticket details, such as the ticket ID. All users raising tickets need to be JIRA users.

Is this possible within out-of-the-box OnDemand? If not, what would be an alternative to achieve this setup?

Thanks in advance.


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Accepted answer

Actually the autoreply is setup out-of-the-box, but not configurable, apparently, as in a notification scheme, for example.

So, once you create a ticket via the Customer Portal, you will get the autoreply notification, which is good enough for us.


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