We have started to use JIRA ServiceDesk for a number of clients, and I am looking for a solution for auto-reply.
Basicaly, we need to setup an auto-reply scheme on within the ServiceDesk project so that any support ticket, raised by clients, via the ServiceDesk Customer Portal, or via email integration (which will automatically create a ticket in the same project), must trigger an auto-reply back to client, to acknowldge the ticket has been received and wil be looked at.
Ideally, the auto-reply message should contain the ticket details, such as the ticket ID. All users raising tickets need to be JIRA users.
Is this possible within out-of-the-box OnDemand? If not, what would be an alternative to achieve this setup?
Thanks in advance.
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