We have started to use JIRA ServiceDesk for a number of clients, and I am looking for a solution for auto-reply.
Basicaly, we need to setup an auto-reply scheme on within the ServiceDesk project so that any support ticket, raised by clients, via the ServiceDesk Customer Portal, or via email integration (which will automatically create a ticket in the same project), must trigger an auto-reply back to client, to acknowldge the ticket has been received and wil be looked at.
Ideally, the auto-reply message should contain the ticket details, such as the ticket ID. All users raising tickets need to be JIRA users.
Is this possible within out-of-the-box OnDemand? If not, what would be an alternative to achieve this setup?
Thanks in advance.
Actually the autoreply is setup out-of-the-box, but not configurable, apparently, as in a notification scheme, for example.
So, once you create a ticket via the Customer Portal, you will get the autoreply notification, which is good enough for us.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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