Is it possible to pre-populate email field in the widget?

[Albert Frischmann]

Hi,

I am intending to use the widget on my SaaS page. However, there is some information I need from my customers to set the right context. 

For instance, I have already their email since they are logged in. Can I pre-populate their mail into the email edit box?

Also I would populate some hidden fields with say their plan. Is there a possibility?

[Angélica Luz · Accepted solution]

Hello Albert,

Thank you for reaching out to Atlassian Community!

When using the widget, currently, it's not possible to pre-populate fields. I understand that you would like their email to be automatically added to the field, but this functionality is not supported, they will have to type their email address.

There is a feature request suggesting the implementation of this ability:

• Prefill email field in Service Desk widget

Please, click on vote and watch to receive updates about the feature.

Regarding the custom fields, when hiding fields from the request form, it's necessary to add a default value.  

• Hidden fields and unsupported fields in request types

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica