Is it possible to have multiple projects with only one email?

I'm configured multiple projects but I want to have only one email notification, if I mean, I know that per project we have a mail where our customers can write us and open a new case. But in this case I want to have only one email and depends of the body or subject of email Jira can classificate in the projects that I have already configured.

2 answers

0 votes
Susan Hauth Community Champion Nov 02, 2017

Hi Sergio,

The emails are set up by project and cannot be shared as currently there would be no way for JIRA to determine based on incoming email what project to send it to.

Perhaps you can collect in one project and move to the appropriate one.

Cheers,

how could i move a ticket to another project

Jack Brickey Community Champion Nov 02, 2017

via the Move function. Specifics depend on your version and UI but generally the following should help - click on eclipses and select Move.

move function.png

0 votes
Jack Brickey Community Champion Nov 02, 2017

@Sergio Rueda, AFAIK there is no way to do that at least not natively. There may be a plugin that would work but if you are on cloud that limits your options.

With that said, might I ask why you would want this. I'm wondering if rather having a single project using Components w/in the project to differentiate. Of course, again you are going to be limited with automatically assigning the Component.

I was wondering that because I have many costumers and  I want a way to classificate it, with that said is better to have a project indepently of others, but for my customers will be lost if they have to write a different email depending on the project.

i  have already applied the Components but i think that it could be better if there was a way to classificate the mail, as i said before.

 My question to you is if you know a plug in that could help me?

Jack Brickey Community Champion Nov 02, 2017

@Sergio Rueda, you can look at these. JMEH seems to be one of the more commonly used but I don't have experience w/ or promote.

Hi All,

I work at The Plugin People (JEMH/JEMHC developer), JEMH is capable of routing incoming emails from a single address to create issues in different projects based on keywords in the email subject / body. This is provided via Project Mappings which you can define rules within to associate incoming emails with projects based on their content.

JEMH for JIRA Server and JEMHC for JIRA Cloud both offer this functionality, I suggest grabbing an evaluation licence and testing out the functionality to see if it works for your use case. If you think something additional is required, drop us a support request and we'll see what we can do!

The Plugin People - JIRA

Kind Regards,

Reece

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