Thanks for the quick response Alexey. Just to be clear, here is the scenario: a ticket is created about a certain issue. It is known that this issue may impact, for example, four different customers (it could potentially be more than that). Each customer may have a different SLA with different criteria. Can the specific SLA for each customer be assigned to that one ticket?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot