Thanks for the quick response Alexey. Just to be clear, here is the scenario: a ticket is created about a certain issue. It is known that this issue may impact, for example, four different customers (it could potentially be more than that). Each customer may have a different SLA with different criteria. Can the specific SLA for each customer be assigned to that one ticket?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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