Thanks for the quick response Alexey. Just to be clear, here is the scenario: a ticket is created about a certain issue. It is known that this issue may impact, for example, four different customers (it could potentially be more than that). Each customer may have a different SLA with different criteria. Can the specific SLA for each customer be assigned to that one ticket?
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...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
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