We're trialing Jira Service Desk at the moment and there's one thing I can't get my head around.
We have around 200 customers and we want them all to log in to the one place to log tickets, so I guess this would be in a single "project", which I have created, themes and created 4 ticket types for. The trouble is that there is a link in the top left of the page and in the colored header bar to the "service desk" page which is supposed to list several projects i guess, but for a company like us which only has one project it's just very confusing. For example there is a section on it called "popular" which lists just one thing, your project, which makes no sense.
So, is there any way to remove this "hub" page and just show the one project?
Have you thought about using the portal as the access point to report tickets? Your customers can use the link to the portal to create their tickets.
You can configure the portal in the 'Request types' section in the JIRA Service Desk settings.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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