I want to automate my service desk in order to when an Email or Issue is created the Jira can classify if it is incident, problem or service request, if i mean, is there a way to classify the issue type checking the description or summary? of if it is a email jira will be able to classify the type of incident checking the subject or body of the mail.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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