I want to automate my service desk in order to when an Email or Issue is created the Jira can classify if it is incident, problem or service request, if i mean, is there a way to classify the issue type checking the description or summary? of if it is a email jira will be able to classify the type of incident checking the subject or body of the mail.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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