Is it possible to create a rule to classificate the Issue type?

I want to automate my service desk in order to when an Email or Issue is created the Jira can classify if it is incident, problem or service request, if i mean, is there a way to classify the issue type checking the description or summary? of if it is a email jira will be able to classify the type of incident checking the subject or body of the mail.

 

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Susan Hauth Community Champion Nov 06, 2017

Hi Sergio

In Automation there is the ability to Edit the Request type.  That's not quite the issuetype, but maybe that will suffice. You could look for keywords on event issue created and set the request type.

Hope that helps

Susan

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