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Is it possible to add different fields to the create ticket form depending on another fields value?

Hi there,

does somebody know if there is a possiblity to add different fields to the create ticket form depending on another fields value?

The idea is that the customer is able to pick one of our products in a select field (maybe a lable, component or custom field) and after that there will appear different fields (NOT values) for each product to fill in.

e.g.
Product: "Smartphone"
----------------------------
field A
field B

Product: "Tablet"
----------------------------
field A
field C

Product: "Computer"
----------------------------
field D
field E

Product: "Headset"
----------------------------
field F

 

Thanks in advance!

2 answers

2 accepted

1 vote
Answer accepted

Hi Heike,

Not out of the box with Jira service desk.  However the add-on "Extension for Service Desk" works beautifully.  We use it.

Susan

Thank you :)

1 vote
Answer accepted

As @Susan Hauth -Jira Queen- suggest you can use Extension for Service Desk app. However, if these fields are a part of a bigger organization, you can set up an asset management with Insight and create some dependent fields in the customer portal.

Hi @Francesc Arbó,

do you have a link where I can read more about this?

Hi @H K,

 

here you can read the insight custom fields: https://documentation.riada.se/display/ICV49/Insight+Custom+Fields

 

In this page, you have the links to the three main custom fields:

  • Insight Custom Field
  • Insight Referenced Custom Field
  • Read Only Insight Custom Field

 

The main example I use in my demos is selecting first the person and, the second field showing only the assigned objects to this person.

Thank you!

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