nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is it possible to add different fields to the create ticket form depending on another fields value?

H K_4o5qpi

Hi there,

does somebody know if there is a possiblity to add different fields to the create ticket form depending on another fields value?

The idea is that the customer is able to pick one of our products in a select field (maybe a lable, component or custom field) and after that there will appear different fields (NOT values) for each product to fill in.

e.g.
Product: "Smartphone"
----------------------------
field A
field B

Product: "Tablet"
----------------------------
field A
field C

Product: "Computer"
----------------------------
field D
field E

Product: "Headset"
----------------------------
field F

Thanks in advance!

Accepted answers

Susan Hauth

Hi Heike,

Not out of the box with Jira service desk. However the add-on "Extension for Service Desk" works beautifully. We use it.

Susan

Francesc Arbó_vz84yd

As @Susan Hauth _Jira Queen_ suggest you can use Extension for Service Desk app. However, if these fields are a part of a bigger organization, you can set up an asset management with Insight and create some dependent fields in the customer portal.